Shipping policy

Shipping options and rates

Available destinations, delivery options and shipping charges are shown at checkout. Our advertised free standard shipping offer applies to eligible orders over US$60; checkout displays whether your order qualifies.

Dispatch and tracking

After dispatch, we send a shipping confirmation. Tracking information is provided when available. Any delivery estimate shown at checkout is an estimate; carrier, weather or customs delays may affect arrival.

Your delivery address

Check your delivery details before ordering. Contact us promptly if you notice an address error.

Delivery problems

If tracking stops updating, a parcel is late, or it shows delivered but you have not received it, contact contact@sheshoo.com with your order number so we can investigate.