Refund policy

Requesting a return

Contact xigongdaericyang@gmail.com within 30 days of delivery with your order number and proof of purchase. Please obtain approval and return instructions before sending anything back.

Returned items should be unused, complete and in their original packaging, where possible. These conditions do not limit your rights concerning faulty goods.

Damaged, faulty or incorrect items

Check your order when it arrives. If something is damaged, faulty or incorrect, contact us promptly with photographs and details so we can arrange a remedy.

Refunds

Our voluntary refund policy covers faulty or damaged goods; change-of-mind refunds are not offered. We will confirm the remedy for an incorrect item and any return shipping arrangements before authorizing a return.

After reviewing your claim or inspecting the returned item, we will notify you of the outcome. Approved refunds go back to the original payment method; bank processing times vary.

Any mandatory consumer rights continue to apply.